• Perform psychosocial assessments.
• Provide service/care coordination, system navigation, short/long-term planning and follow-up.
• Provide clinical and/or supportive counseling to clients utilizing a wide range of therapeutic approaches that best meet the clients’ needs and circumstances.
• Provide preliminary assessment of risk in crisis situations, consult, devise an intervention and action plan, provide crisis intervention, and practical assistance to clients/family/caregivers.
• Link clients with internal/external resources, program and services.
• Work to prevent future avoidable ED visits, 30-day hospital re-admission and Alternative Level of Care (ALC) placements for clients referred to the CCIS team.
• Facilitate access to service; arrange for phone/in-person interpretation when needed.
• Facilitate and/or lead social and/or support groups as required.
• Manage all referrals accepted, including data collection/tracking.
• Provide services that are culturally responsive, linguistically appropriate, and aligned with principles of equity, diversity, inclusion, and belonging.
• Maintain accurate, timely documentation and collect required data for program accountability and reporting.
• Ensure compliance with organizational policies, procedures, and professional standards.
• Maintain up-to-date knowledge of community resources and service systems.
• Participate in supervision, performance appraisals, team meetings, training, and ongoing professional development.
• Provide mentorship, training, and/or supervision to students and volunteers as assigned.
• Represent the program on internal and external committees when required.
• Perform other related duties as assigned.

• Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience
• Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO).  
• Minimum of 3 years related experience in mental health, addictions, and/or social work. Demonstrated experience facilitating psycho-social groups and supporting individuals with significant mental health and/or addictions issues, cognitive impairment (e.g. dementia), and chronic health issues from a harm reduction, trauma informed, and mental health recovery approach is required.

• Ability to support complex adults and senior populations including individuals who have considerable health challenges
• Demonstrated ability in system navigation, service planning, implementation, and coordination, therapeutic or supportive counselling.
• Demonstrated ability in working effectively in a multi-disciplinary team
• Proven working knowledge of theories of addiction and evidence-based treatment models
• Knowledge of and experience with a brief therapy modality, such as Narrative, Solution-Focused, Cognitive-Behavioural Therapy, Motivational Interviewing and Trauma-Informed approaches,
• Comprehensive understanding of mental health, addictions, health and community sectors.
• Strong assessment, clinical and intervention skills.
• Effective oral, written communication skills and documentation skills.
• Effective interpersonal, time management and organizational skills.
• Proven ability to apply and practice anti-oppression, anti-racism, trauma-informed and harm reduction principles, and strategies.
• Ability to be self-directed, independent, flexible and exercise good judgment.
• Ability to work from a client-centered approach.
• Applied computer skills (MS word, excel, Internet) and ability to use client information systems.
• Ability to communicate in a second language (Greek, Spanish, Bengali, Urdu, Tamil, Persian, Tagalog, Arabic, Mandarin, or Cantonese) is a strong asset.
• Capable of fulfilling the physical and psychological demands of the job. Accommodation for disabilities provided upon request.
• Demonstrated skill in using computers including using technology-based solutions for service delivery, documentation, and viewing screening and assessment data.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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